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Package Protection

Package Protection

Shipping Protection
In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Shipping Protection. Filing a claim with postal carriers is often complicated and time consuming, with varying results. For just a small fee based on  your order value you can protect your package and we will send you a replacement if your package is damaged, lost or stolen.

How to submit a claim:
If you have paid for Shipping Protection, 
Please contact our online customer service or to email. within 5 days after the delivery date. A member of our customer service team will assist you within 48 hours of receiving the claim notification.

What happens after your claim has been submitted:
We will begin an investigation into the damaged, lost or stolen package. After your claim has been submitted, please allow us 5 business days to work on and process your claim.

What happens once your claim has been approved:
Once our customer service team has reviewed and approved your claim, your order will be eligible for a reprint at our cost, refund of product cost, or a gift card for future purchases.  Please select your desired outcome when making the claim request. Sticky Brand reserves the right to select the outcome, based on the result of our findings during the claims process.

Terms and Conditions:
Shipping Protection is optional, but by opting-out of shipping protection, we will not be liable for lost packages, including packages that are confirmed delivered by the carrier, but not received.

  • Packages will not be reshipped, nor refunds given in the event that packages are lost or damaged during transit, and no insurance was purchased.
  • We reserve the right to classify your package as delayed if there are known delays in your area.
  • We reserve the right to deny claims due to insurance fraud, and/or abuse.
  • Shipping protection is non-refundable.
  • Shipping protection can not be canceled after an order has shipped.