FAQs
Support
Most orders placed fall within the following timeframe.
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24 Hours Proof
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2-5 Business Days
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1-5 Receive
Days
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You will receive a proof from our team within 24 hours of placing your order |
Your order is printed, packaged and shipped within 2-5 business days of proof approval |
Most customers receive their order in 1-5 days once shipped based on shipping service selected |
QUESTION? CONTACT US
Frequently Asked Questions
Where is my order?
After the certificate is approved, a typical order takes 3-5 working days (Monday to Friday) to print. After the printing is completed, we arrange the shipping related work.
When you place an order, you will automatically receive an email with tracking information. You can view and track the shipping status in your account. If you think your order is having shipping issues, please contact us [email protected] email and one of our Client Server representatives will assist you.
Damaged, Lost & Stolen Packages
If your package is damaged, lost or stolen, please click here.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. By keeping our support online we can instantly view your account and other information so we can troubleshoot effectively, without putting you on hold.
Furthermore, our online support keeps detailed records in one place. This ensures nothing gets lost in translation. We'll always have access to revious support items, so you won't have to repeat questions.
Our Customer Support team members are real, friendly humans. We love answering questions, solving problems, and helping you make the best stickers.
General Questions
How to serve our distributors？
Do You Ship Internationally?
We support global shipping, and you can contact us via email or online customer service for a customized quote for international shipping.
Stickers
We offer samples for the majority of our products. You can order a Sticky Brand sample pack here. If you would like to order a custom sample using your artwork contact us directly for cost and availability.
What Sizes Are Available For Wall Graphics?
We can print wall graphics if printing a full pattern graphic. For projects consisting of multiple wall graphics at different sizes please send us all artwork and dimensions so we can find the best solution for you.
Will Wall Graphic Stickers Damage My Walls When Removing?
Our wall graphics can be printed on removable or permanent adhesive based material upon request. We recommend using our permanent adhesive Bombproof material with Matte finish for wall graphics for ease of application and long lasting application. In some cases paint may be damaged when removing wall graphics depending on the quality of paint to which the graphic is applied. Wall graphics removed slowly and carefully can usually do so without causing damage.
Can You Print On The Backside Of Stickers?
We can print on the backside of stickers. Please contact us at [email protected] or use our contact form for a quote.
What Is The Largest Size Sticker You Can Order?
We can print stickers up to 50" x 1800" (150 ft.) but can vary based on the type of sticker material.
Can I Get A Quote?
Our website displays the total cost for all items up to 10,000 units. There are no additional charges beyond what we display during the ordering process, aside from tax and shipping cost if applicable. For orders over 10,000 units please contact our sales team at [email protected]